Welcome to Point Hacks Concierge

Our team of expert reward seat consultants can save you countless hours finding those elusive reward seats for you and your family & friends. Once we find them, we will provide step-by-step instructions on how to book your seats.

Fly in style and enjoy significant savings up to 90% of the cash fare, every time you travel.

Point Hacks Concierge is a paid service available to every Point Hacker.

We charge an initial fee to kick off our research. Once we find you seats, all you need to do is pay the balance of the total fee to unlock your flight details and step-by-step instructions on how to book your seats.

We ask for an initial fee to be paid as it covers the necessary research to find your seats based on the information you’ve provided. The initial fee is payable per person and is based on the cabin class you wish to travel in.
Given the initial fee is non-refundable, we will provide you with our assessment of the likelihood of finding seats that meet your requirements before you pay the initial fee.

To release the search results, booking instructions and cabin/lounge ratings, we charge 10% of the retail price of an equivalent cash fare of the award seat that we have found (i.e. the price of the lowest fare on Google Flights current pricing in a comparable cabin class experience on the same dates as the award seats and based on the time the award seat was found). The initial fee will be deducted from the final fee.

When booking award seats, the airline(s) will ask you to pay airline taxes and carrier charges. We will outline those in the result report and we always strive to keep your taxes and charges to a minimum.
Lastly, you will need to use your points to pay for the reward seats.

We will show you exactly what to book, and provide detailed instructions on how to book it. However, we are unable to book award flights on your behalf.

We are also unable to make changes to existing bookings on your behalf.

Most airlines release award seats 11-12 months in advance. If your trip is more than a year away, it will not yet be possible to book any flights and we therefore won’t be able to assist.

If you’re booking a round-trip and the outbound flights are less than a year away, but you’ll be returning in more than a year from now, you may request a quote now for assistance with your outbound flights only.

Alternatively, you may choose to wait until all your flights are less than 12 months away and request assistance with your return trip in one go. By waiting until your entire trip will be completed within the next year, we’ll be able to check real-time award availability and confirm that the recommended flights are available for booking.

Once you have requested an assessment, we will generally respond within 1-2 business days. Then, after the initial payment, we will be in touch within 2-5 business days with information on suitable flights.

Your dedicated award travel consultant will send you a PDF document with detailed information about available flight options and clear booking instructions.

Absolutely! Just let us know exactly how many points you have available in each program. We can determine the best program/s to use.

All requests are assessed by a member of our team. We will not recommend you proceed to payment if we do not believe we will be able to find any flights.

If your timing allows, we can continue searching for award seats in the event that we don’t find you seats immediately.

In the rare occasion we can’t find you seats, we will offer you a discount on your next enquiry. The discount price is based on the assessment level we provided you with (i.e an assessment stating that it’s extremely likely we will find you a seat, will result in a high discount).

We can help you to redeem frequent flyer points in the following programs: Qantas Frequent Flyer, Velocity Frequent Flyer, Singapore Airlines KrisFlyer, Cathay Pacific Asia Miles, American Airlines AAdvantage, United Mileage Plus, Air Canada Aeroplan, Etihad Guest, Emirates Skywards, Thai Airways Royal Orchid Plus, Aegean Miles&Bonus, Korean Air Skypass, Flying Blue, British Airways Executive Club, Virgin Atlantic Flying Club.

We can also help you to redeem credit card points with programs including American Express Membership Rewards, Westpac Altitude, St George Amplify, NAB Rewards, Citi Rewards, Diners Club and ANZ Rewards.

If you would like assistance with redeeming points in a program not listed, please request a quote and we’ll let you know if we can help you.

Generally, no. If you’re booking a Qantas international flight, for example, upgrades are a “lottery” and not confirmed until a few days before your flight. Therefore we are unable to guarantee that your points upgrade request will be successful. However, we may be able to help with point upgrades on airlines that have confirmed upgrades.

No. We will certainly take your preferences into account and if you would like to fly on a certain airline/s, we’ll do our best to make this work if possible. But award availability is limited and award seats are not released on all routes and airlines. If there is no availability on the airline/route you’ve requested, we’ll have to look at alternatives using partner airlines and/or other routes.

Qatar Airways’ “Qsuite” Business Class is an excellent product and a very popular redemption. If you would like us to try and find you flights on Qsuites, you are welcome to let us know of your preference when requesting a quote.

Your award travel consultant will do their best to accommodate your request, however it may not be possible to find a Qsuite redemption on the route and date you wish to travel. It’s also possible that Qatar Airways may change the aircraft to another plane without Qsuite after you’ve booked. Therefore, we cannot 100% guarantee you’ll fly in Qsuites.

Please note that most Qatar Airways flights are not currently available to book with Qantas Frequent Flyer points. You may be able to book using Avios or Velocity points.

No. There are often more award seats available than what is showing on airline websites. Using our specialised knowledge and tools, we can often find seats that are only available by booking over the phone or searching in a particular way on the airline’s website. However, we do not have access to “extra” award inventory that the general public could not book.

Due to the nature of award bookings, it can be very difficult to find award seats for multiple passengers on the same flight. For this reason, we have capped the number of passengers per request at 6.

Yes. Just let us know when requesting a quote that you’re a Qantas Points Club member and would prefer to book an itinerary on “QF” flight numbers that maximises your status credit earn.

Unfortunately, our service is currently limited to award flights, but our Point Hacks Travel team can assist you on finding and booking regular paid fares.